Midtier Reinstall and Hotfix

A recent service call with Remedy for a hotifx resulted in a complete overhaul of how miditer is installed.

Midtier Reinstall

Remove all instances of the current install:

Download and extract the latest midtier.

Find and extract the .war file:

Remove the .war file and copy this directory into /opt:

We now need to reconfigure tomcat to let it know where we moved miditer by creating an app definition (context) xml file:

Startup tomcat to verify that midtier works.

Clear the cache files:

hotfix install

Extract the hotfix.

Replace the following files:

Restart tomcat.

Reconfigure Midtier cache

Under ‘cache settings’ replace ‘prefetch cofiguration’ with the following:

• Helpdesk
• Midtier
• Remedy
• Tomcat